Instructional Design

Sample

The Project

  • Design a hands-on workshop that will train workers to use flowcharting techniques and tools to understand, map, analyze and improve processes.

The Drivers

  • Quality & Continuous Improvement Initiatives
  • Procedure Standardiztion & Documentation
  • Need for Cross Training

The Audience

  • Operations, production, and client service personnel
  • Most have no exposure to process concepts
  • None have flowcharting knowledge or exposure

 

Introduction to Flowcharts: Facilitator Guide
Table of Contents

I. Learning Objectives
II. Preparation
III. Materials
IV. Learning Modules

  1. 1. What Is a Process?

    2. 1A. Group Exercise: "Let's Make a Salad"
    1B. Discussion: "Steps, Order, and Options in a Process"
    1C. Presentation: "Decisions within a Process"
    1D. Worksheet: "Understanding Processes"

  2. 2. Building Flowcharts
    1. 2A. Basic Flowchart Symbols
      2B. Individual Exercise: "Complete the Process Puzzle"
      2C. Group Discussion (Options and Approaches)

3. Using Flowcharts

    3A. Interactive Presentation: "Reading Flowcharts"
    3B. Group Competition Activity: "What Goes Where"
    3C. Group Discussion: "A List of Steps or a Flowchart"

  2. 4. Flowchart Your Work Process

    1. 4A. Discussion: "Strategies for Mapping Your Process"
      4B. Group Activity: "Select & Flowchart a Process"